Hannah's House is a WA-based not-for-profit organisation driven by our purpose to provide care, comfort and joy to children, young people and their families. We offer seamless hospital-to-home transitions, planned respite care, school support, NDIS assistance, and palliative care. We're committed to being a child-safe organisation where respect, inclusion and compassion are at the heart of everything we do.
We’re looking for a Service Coordinator to join our team and play a key role in supporting families in the Northern Suburbs (maternity leave cover).
Job Description
Benefits
Family friendly hybrid work - life balance
Close to public transport and shared car parking bay
Earn up to $15,990 tax free & enjoy wellness discounts with Bupa
Work with a WA based community Not-For-Profit Organisation
Lead meaningful work that changes lives every day
Work in a supportive, respectful, values-driven organisation
Enjoy a collaborative and positive workplace culture that truly values its people
About the role
Coordinate services and case management for children and families.
Manage client onboarding, including liaison with families and external providers.
Complete and maintain all required documentation such as care plans, service agreements and risk assessments.
Maintain regular client contact, including home visits and ongoing review of supports.
Provide supervision and day‑to‑day leadership to Support Workers.
Work with the rostering team to manage staffing changes and ensure appropriate staff allocation.
Support staff performance, problem solving, mentoring and participation in recruitment activities.
Assist the Director Clinical Operations with operational planning, continuous improvement and professional development requirements.
About you
Experience supporting clients in the disability and/or health sector
Working knowledge of the NDIS.
Experience supervising and leading staff.
Strong analytical and problem‑solving skills.
Highly competent with technology and able to learn new systems quickly
Strong communication and interpersonal skills
High attention to detail with a commitment to continuous improvement.
Ability to work independently, manage priorities and adapt to change.
How to Apply
Click 'Apply Now' to submit your application!
Shortlisting: Begins 18th March 2026. Only shortlisted applicants will be contacted
Face to Face Interviews: Successful candidates must be available for a face-to-face interview on the 24th or 25th March at our Osborne Park office. (This is for candidates who are successful after completing the phone interview)
Start Date: 7th April 2026
If you’d like to discuss this opportunity, please contact our People & Culture Team on (08) 6319 2850 (option 4)
